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DOI: 10.15862/04INOR425 (https://doi.org/10.15862/04INOR425)

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Titov V.M., Nazarova O.B. Development of a management solution for service payment automation based on a self-service system. Russian journal of resources, conservation and recycling. 2025; 12(4). Available at: https://resources.today/PDF/04INOR425.pdf (in Russian). DOI: 10.15862/04INOR425

Development of a management solution for service payment automation based on a self-service system

Titov Vyacheslav Mihailovich
Nosov Magnitogorsk State Technical University, Magnitogorsk, Russia
E-mail: slava-titov173@yandex.ru
ORCID: https://orcid.org/0009-0005-1015-5975
RSCI: https://elibrary.ru/author_profile.asp?id=1276481

Nazarova Olga Borisovna
Nosov Magnitogorsk State Technical University, Magnitogorsk, Russia
E-mail: onazarova_21@mail.ru
ORCID: https://orcid.org/0000-0002-8054-7094
RSCI: https://elibrary.ru/author_profile.asp?id=392287

Abstract. In the context of developing information systems and growing customer expectations regarding the speed and quality of service delivery, the automation of key business processes, particularly payment services, has become critically important for organizations. Using a representative sports organization as a case study, this paper examines current challenges related to the inefficiency of traditional payment methods, which stem from outdated pricing information systems and limited throughput at cash points. The study aims to develop a managerial solution for payment automation based on a self-service system to enhance customer service while reducing time and labor costs. To achieve this goal, the following methodologies were applied: Integrated Definition for Function Modeling, Business Process Model and Notation, and Unified Modeling Language. The paper presents «as-is» and «to-be» models reflecting the stages of payment process transformation within the organization. The proposed self-service system is introduced as a set of technical components, with detailed specifications covering data collection, storage, transmission, and visualization. The findings can be applied across various industries to improve client interaction, optimize information resource management, and advance digital transformation strategies. This approach not only enhances user experience but also increases financial transaction transparency and reduces operational costs. Implementing such solutions aligns with modern standards of digital maturity and strengthens competitiveness in the service market.

Keywords: automation; self-service systems; management solution; service payment; sports organization; model-ing; implementation

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